Privacy policy for personal information

1. Purpose

Solace Pergolas Inc. (“Solace Pergolas”, “our”, “we” or “our”), owner and operator of the website accessible at solacepergolas.ca (the “Site”) is particularly concerned about your privacy and the protection of your Personal Information (as defined below) and wishes to provide its users with a safe and privacy-friendly environment. Therefore, we are committed to ensuring the accuracy, security and confidentiality of the Personal Information collected from you by strictly enforcing this Privacy Policy (the “Policy”) in accordance with applicable laws.

This Policy is intended to inform you of how Solace Pergolas collects, uses, discloses, retains, protects and destroys your Personal Information.

 

This Policy does not apply to third party websites and software that may be accessed through the Site.

 

To provide you with quality services, we need access to certain personal information about you. We ensure that our employees manage this information with all necessary discretion and rigor, in accordance with applicable legal and regulatory requirements.

2. Personal information collected

We mean by ” personal information ” any information about an individual that, taken separately or combined with other data, allows to identify this person, including but not limited to his names, addresses, e-mail addresses, Your phone number, date of birth and age or gender information.

We only collect Personal Information about you that is necessary to establish, manage and maintain our relationship with you and to provide you with the best possible service.

During our interactions with you, whether you are dealing with one of our team members, we need to collect certain Personal Information about you. The Personal Information we collect is necessary to provide you with the services requested, including but not limited to:

• Your contact information such as name, address, email or telephone number to identify and correspond with you. Information related to marketing and communication preferences such as comments, survey responses.
• Information relating to the use of our website including technical information about visits or any other information collected through Cookies (as defined below), Pixels (as defined below) or other similar tools.
• In the context of submitting an application, recruitment information such as resumes, work or academic background information, or any other information relevant to potential recruitment; and
• Any other personal information provided.

 

In addition to this information, we also collect the following anonymized data in connection with your use of our Site:

• Number of visits.
• The conversion rate.
• The average duration of your visit.
• Actions performed on our Site.
• The pages viewed during your visit.
• The type of device used during your visit.
• The web browser used during your visit.
• The IP address used during your visit.
• The origin of visitors, that is, the web page you visited before being redirected to our Site; and
• The advertising campaign that brought you to our Site.

We do not seek to collect information about minors. If you have concerns about the privacy of your child’s Personal Information in connection with the Site or believe that your child may have disclosed Personal Information, please contact us using the contact information provided in the “Questions, comments, complaints” section below.

 

3. How we collect your personal information

Solace Pergolas collects your Personal Information primarily from you, but also from third parties or through Cookies (as defined below) or Pixels (as defined below).

1.With you

You provide us with Personal Information directly, including when you use our services, communicate with us or click on an advertisement that we have placed on a third-party website (e.g. Google, Facebook, etc.).

With a third party

We may also collect Personal Information from third parties, or publicly accessible records as permitted by law or if we have obtained the necessary consent.

2.Chat tool

In connection with the use of the chat tool, Solace Pergolas offers you online services through an advisor who may, if appropriate, ask for and collect information about you. This information establishes your identity and allows you to benefit from the services that are available using this tool and that are best suited for your needs.

      3.Cookies

Cookies (cookies) are small data files that are commonly stored on your device when you use websites and online services (the “Cookies”). They are used for the efficient operation of websites and can provide information and help with personalization of services. Solace Pergolas collects Personal Information provided by Witnesses.

       4.The Pixels

Web beacons are tiny images that we may place on our web pages or emails. They can be used, for example, to obtain, in an anonymous way, the number of times a particular page has been visited by a web user (the ” Pixels “). As the name indicates, Pixels are invisible and any part of our Site, including advertising messages displayed on it, may contain Pixels. Unlike Cookies, Pixels are not placed on your computer.

        5.Use for research and development

Information obtained using Cookies or Pixels may also be used for research and development purposes and to improve your experience within our Site. In such a case, the information is anonymized and used primarily for statistical purposes. We would like to reassure you that no data that can identify you will be used. As mentioned above, this is anonymized data that will be used for statistical and research purposes.

 

6.Information obtained using Cookies or Pixels may also be used for research and development purposes.

In such a case, the information is anonymized and used primarily for statistical purposes. We would like to reassure you that no data that can identify you will be used. As mentioned above, this is anonymized data that will be used for statistical and research purposes.

 

 

4. DETAILS ON THE COLLECTION, USE AND DISCLOSURE OF DATA ON THE SITE

 

As mentioned in the previous section, we may use various tools to improve your web experience, better understand our customers’ behavior, and this especially in connection with our marketing strategies. The following section is intended to provide you with more information about how we use these tools.

 

Cookies and Pixels

 

By using Cookies and Pixels, we can provide you with advertising that is more relevant to your needs, as it is targeted to your interests. When you visit our Site, the Cookies and Pixels tell us which pages are of interest to you and therefore we may subsequently display advertising that is relevant to your interests.

 

These technologies do not contain any personally identifiable information. They may, however, contain a unique identifier necessary for re-targeting advertising. When you click on one of these ads, we may also track the response rate of the campaign.

 

Solace Pergolas uses different types of Cookies:

 

• Performance and functionality cookies: These cookies are not essential to the provision of our services. They facilitate the customization and improvement of the user experience. For example, they can remember your preferences and prevent you from re-entering information more than once or remember your credentials so that you do not have to enter them each time you use them. They allow us to understand your behavior to improve our services and our Site.
• Cookies for advertising purposes: These Cookies are not essential to the provision of our services. They use information about your visit to the site, such as pages viewed or response to advertisements, to help provide the best user experience based on your situation.
• Cookies for security purposes: These Cookies help protect your accounts from unauthorized users. These helps maintain session integrity and provide added security, ensuring that unauthorized attempts to access your account are blocked

Please note that the use of Cookies only identifies you as a user and does not recognize you by your name or address.

 

 

Disabling cookies

It is possible to prevent the personalization functions of the Site by disabling the Cookies on your browser. You can do this by changing your browser or mobile device settings. However, if you choose to opt out of cookies, some pages or sections of our Site may not display properly, or certain features may not be available.

Do other sites have access to the Cookies when you browse our Site?

We may sometimes use third party service providers. When you access our Site, directly or through an advertisement that links to it, a Cookie is automatically created on your computer or mobile device. Currently, a web analytics tool (for example, Google Analytics and Amplitude) and possibly external ad servers have access to this Cookie, which allows us to provide you with a better experience on our Site or, in some cases, to track your activity to promote some of our products. Although a code in the Cookie identifies you as a user, it does not recognize you by your name or address.

Our service providers may also need to collect your IP address or mobile device identifier, if any, when you visit a site. This information may be transmitted and stored on servers located in Canada or elsewhere, for example in the United States. Solace Pergolas does not combine any information collected by these third parties with the information we hold about you. Please note that some providers may be required to disclose the data collected to third parties in case of legal obligation or if they want to entrust the processing of certain data to third parties. No information that would allow these providers to identify you is transmitted to them.

Please note that third party service providers have their own Cookies and privacy policies.

 

Use of Google Analytics

Solace Pergolas uses Google Analytics, which is provided by Google Inc. (Google) for the purpose of analyzing the browsing behaviors of visitors to the Site, which are tools for analyzing website traffic and usage.

The information collected by Google Analytics is used to analyze the use of our Site and to produce statistical reports on visitor activities. You can find more information about Google Analytics.

 

Targeted advertising

Solace Pergolas also works with third party advertising companies, such as Facebook, Google Ads and TRFFK, which collect and use information about your visits to our Site to present to you with advertising that may be of interest to you. Solace Pergolas does not share any information that allows advertising companies to identify you.

Please note that our advertising partners and other third parties may also install Cookies or Pixels when you click on their advertisements or links to their websites or services on our Site. This Privacy Policy does not apply to third party websites or advertising providers of such third parties.

You can disable Google Analytics during your browsing by selecting the appropriate settings for your browser or computer tool, as well as ad settings. You can opt out of sharing your information with these third parties by installing a plug-in and thus opt out of receiving interest-based advertising.

Solace Pergolas also uses Facebook’s custom audience feature to target advertising that is relevant to its current and potential customers. To unsubscribe from the Facebook custom audience feature, use this procedure.

Please note that even if you choose not to receive ads targeted at your interests, it will still be possible to see ads. In this case, they simply will not be tailored to your actual needs and may be displayed more frequently.

Social media functionality

Our services include social media features such as the Facebook share button or interactive mini programs that work on our Site. If you use these features, they collect your IP address, the page you visit on our Site and create a Cookie to allow these features to function properly. These features may be hosted by a third party or directly on our Site. Your interaction with these features is governed by the privacy policy of the company that offers the feature and not this Policy.

 

Links to websites

It is important to understand that this Policy does not apply to other third-party websites that may be accessed from links on our Site. We are not responsible for these third-party sites, their content or access. Therefore, any Personal Information you transmit through these sites is subject to the privacy policy of these sites. It is your responsibility to read them to ensure the protection of your Personal Information.

5. Purposes for which personal information is used

Solace Pergolas collects, uses and discloses Personal Information for the purposes determined at the time of collection or as permitted or required by law. This includes, but is not limited to:

• Establish and manage our relationship with you.
• Provide services
• Facilitate the use of our Site, ensure its relevance and monitor its use.
• Respond to your requests for information.
• Develop and improve the Site based on your research, use and options you choose.
• Enable business development and marketing to inform our current and future customers about our new offers upon prior agreement with the person concerned.
• Conduct development and research to ensure we maintain the highest standard of security and understand our customers’ requirements to improve our offering.
• Communicate with you information regarding changes and improvements to the services offered and the Site.
• Recruit staff, process applications and assess candidate profile in relation to job requirements.
• As permitted or required by any applicable legal or regulatory requirement or provision; or
• Any other purpose you have consented to.

 

Except for cases already provided for by the applicable protection legislation

 

6. Consent to the collection and use of your personal information

Your consent to the collection, use and disclosure of your Personal Information is required, unless we are not required by law to do so and in which case it is possible for us to collect, use or disclose Personal Information without formal notice or consent.

By browsing the site and using the online services, you expressly provide

Solace Pergolas your consent to the collection, use and disclosure of your personal information in accordance with the provisions of this policy.

You represent that you are aware of the reasons why Solace Pergolas collects, processes and uses this Personal Information, how the collection will be carried out and how confidentiality will be protected

You may, at any time and subject to reasonable notice and applicable legal or contractual restrictions, withdraw your consent regarding the use of Personal Information already collected by contacting our Privacy Officer. Refusal to provide Personal Information or withdrawal of your consent may prevent us from providing or continuing to provide some of our services to you, Personal Information that may be necessary for the proper management or administration of your records or for the delivery of services related to your record. In such circumstances, you should be aware that we may be forced to close your file or stop offering you a product or service

Solace Pergolas may also ask you for your consent to use your Personal Information for secondary purposes, such as conducting market research or feeding into its databases. As mentioned above, we will ask for your consent in this regard. In addition, your consent to secondary use may be withdrawn at any time without affecting the provision of our services to you.

7. People to whom your personal information may be disclosed

To provide you with our services, we may share personal information collected with certain third parties. Please note that these may be in Canada or other jurisdictions or countries. During its operations, Solace Pergolas may disclose your information to third parties, including but not limited to:

• Third party service providers include, but are not limited to, services related to the Site (hosting, security, maintenance, analysis, fraud detection, marketing, etc.). The Personal Information provided is then limited to the Personal Information necessary for the performance of their services and these providers are obliged to preserve the confidentiality of such Personal Information; and
• Public government authorities and law enforcement agencies where required by applicable laws or where necessary to provide our services.

Except as set out above, Solace Pergolas will not disclose your Personal Information to any third party without your prior consent. In addition, before disclosing your Personal Information to third parties, the third party must agree to strict contractual terms that require them (i) to maintain the confidentiality of the Personal Information disclosed to them; (ii) to retain and use such Personal Information only for the purposes set forth herein; and (iii) to destroy such Personal Information once it has been used for the authorized purposes.

Please note that we may also share your Personal Information when required by law, to enforce the rules or to protect the property or security of our rights or those of others. For example, we may disclose Personal Information to legal or regulatory authorities if we suspect criminal activity, to detect and prevent fraud or to comply with the requirements of legislation or regulations of government agencies, regulatory bodies or other self-regulatory bodies. We may also disclose Personal Information to comply with a legal obligation (for example, a court order) or to protect our assets (for the recovery of overdue accounts, for example).

 

8. Retention of personal information

We will keep your Personal Information only for the time necessary to accomplish the purpose for which it was collected or to comply with legal retention requirements, and for as long as is necessary to protect our legitimate business interests. Procedures for the retention of Personal Information are in place and we will remove any Personal Information that Solace Pergolas no longer needs for the specified purposes.

If you would like additional information, please contact us using the contact details listed in the “Questions, comments, complaints” section of this Policy

9. Security measures

The security and confidentiality of your Personal Information is important to us. We strive to apply the necessary and appropriate security measures to ensure that the personal information in our possession is kept confidential. To do this, we follow the generally accepted standards in the industry. The personal information we hold is therefore only accessible to individuals who are qualified to view it and who consult it only, when necessary, in the performance of their duties. Appropriate physical, technical or administrative protection and security measures have been put in place and are maintained to avoid:

• Any accidental or unlawful destruction.
• Any accidental loss.
• Any unauthorized disclosure.
• Any unauthorized modification.
• Any unauthorized access; and
• Any illegal processing.

Unfortunately, we cannot guarantee the absolute security of any Personal Information collected or transmitted in connection with your browsing on the Site or your use of the services offered therein.

You therefore understand and agree that (i) there are limits to the security and confidentiality of the Personal Information collected which are beyond your control; (ii) availability, the integrity and confidentiality of all Personal Information and data exchanged between you and Solace Pergolas through the Site cannot be guaranteed; and (iii) that such Personal Information may be seen or altered by a third party at the time of transfer. For these reasons, Solace Pergolas cannot be held responsible for any loss, interception or alteration of the Personal Information.

 

10. Users’ rights

You may request access to your Personal Information or information about the existence of such information or how we collect, use, retain, disclose or destroy your Personal Information. You may also request that the information held by Solace Pergolas be corrected if it is found to be inaccurate, ambiguous or incomplete.

You may submit a written request to this effect by writing to the Privacy Officer at the address indicated in the section “Questions, comments, complaints” below.

When we receive a request for access, rectification or deletion, we strive to respond within a reasonable time after receiving the request.

In some situations, it may be impossible for Solace Pergolas to disclose all the Personal Information that it has about you. Exceptions to access requirements are limited and specific. Reasons for refusal of access are provided upon request.

These exceptions include the presence of information that is prohibitively expensive to transmit, the presence of information containing details about other persons, the existence of legal reasons, security or commercial reasons that prevent the disclosure of information and the fact that the information is protected by professional secrecy or litigation secrecy.

Reasonable fees may be charged for the transcription, reproduction or transmission of Personal Information.

 

 

11. Policy changes and update

Solace Pergolas may, at its discretion, update, revise, amend or supplement this Policy from time to time. If a change is made to the Policy, you will be notified when you log in and/or we will send you a link to the new version of the Policy. The Policy and any related agreements, if any, will be posted on the Site. Solace Pergolas requests that its users consult the amended Policy before continuing to use the Site.

Continued use of the Site provided by Solace Pergolas, after the effective date of the amended Policy, constitutes consent to this amended Policy.

 

12. Questions, Comments, Complaints

To contact us, ask questions about this Policy, provide us with your comments, submit a request for access or rectification, exercise any applicable rights, file a complaint or obtain information about our practices or policies, please contact our Privacy Officer at the following address:

Solace Pergolas

Attention: Privacy Officer

Email: info@solacepergolas.ca

9395 Notre-Dame street east, Montreal QC H1L 3N8

Solace Pergolas would like to mention that we are committed to responding promptly and accurately to all your questions and concerns regarding the privacy and security of your Personal Information and our policies and practices for protecting Personal information.

If you have a complaint about exercising your rights under this Policy, your file will be handled by the Solace Pergolas Privacy Officer’s office, who will advise you of the procedure to follow. An investigation will be conducted into each complaint. If the latter is justified, the situation will be corrected, and we will inform you.